Terms and Conditions

Customer Service Processes:

Payments will be taken using Credit Card (via PayPal), with an email to confirm payment and official receipt. Invoices can be issued for those participants who require them. Workshop bookings will only be confirmed once full payment has been received.

Cancellation Policy:

Our cancellation policy is 100% refund if more than 45 days notice, 75% refund if more than 21 days notice, 25% refund if more than 7 days notice, and no refund if less than 7 days notice. Refunds are made within 7 days of notification. Transfer of the place to a colleague is permissible with written application prior to the workshop date. Workshops may need to be cancelled if there are insufficient numbers in which case 100% refund will be given. The cancellation policy is clearly stated on the registration form and applications are only accepted if the applicant ticks the box to agree that they have read and understood them.


Masterclass completion certificates will be emailed following the workshop to all participants. Supervisors who require a competence certificate for AHPRA to fulfil CPD requirements will need to demonstrate competence in supervisory practice through scoring at least 80% on the assessment task (multiple choice quiz). Opportunities to resubmit will be provided until participants score at least 80% on the re-submitted assessment task. Some workshops also require participants to email a reflective exercise that is retained by RST in a password-protected electronic file for audit purposes.